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Our Offline Stores

Mon - Fri 8:00 am - 5:00 pm
Saturday 8:00 am - 12:00 pm

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Head Office

Location: New Horizon Industrial Park, Ruiru
off the Ruiru-Kamiti Road, Factory Access Road, Godown No. B

Email: info@queenexpublishers.co.ke

Call Us: +254 715 808 200 |+254 720 570 530 | +254 727 794 498

 

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    Frequently Asked Questions

    How does my subscription work?

    Your subscription gives you access to selected books or publishing services on a recurring basis. Once you subscribe, your plan renews automatically based on your chosen billing cycle (e.g., monthly or quarterly), ensuring uninterrupted access to our offerings.

    How do I edit what’s in my plan?

    You can easily customize your plan anytime by logging into your account dashboard. From there, you can add or remove items, upgrade your package, or adjust preferences to better suit your needs.

    Can I change my next delivery date?

    Yes, you can reschedule your next delivery directly from your account dashboard. Simply select a new preferred date before the cutoff time to ensure the change is applied.

    Can I pause or cancel my subscription?

    Absolutely. You can pause or cancel your subscription at any time through your account settings. Changes will take effect after your current billing cycle ends.

    What publishing services do you offer?

    Queenex Publishers provides a range of services including:

    • Manuscript editing
    • Book design and formatting
    • ISBN registration
    • Printing and distribution
    How do I submit my manuscript?

    You can submit your manuscript through our website’s submission form or by contacting our editorial team. Ensure your document follows our submission guidelines for faster processing.

    What payment methods do you accept?

    We accept major payment methods including:

    • Credit/Debit cards
    • Mobile money (where applicable)
    • Bank transfers
    How can I contact support?

    You can reach our support team via:

    • Email
    • Contact form on our website
    • Phone (if available)

    We aim to respond within 24–48 hours.