“Queenex Publishers Limited “ is committed to your satisfaction. If you have purchased digital/hard goods/subscription from Queenex Publishers Limited and are unhappy with the product received, you may be eligible for an exchange if requested within 30 days of the original purchase date.

Refunds of Hard Goods:

To be eligible for return and exchange, the following steps must be taken:

  1. Refund must be requested in writing by contacting
  2. Request of exchange must be made within 30 days of the original purchase date
  3. Hard goods must be returned to Queenex Publishers Limited immediately, according to the instructions you will receive once contacting as directed in step 1.
  4. The item(s) must be returned in the original packaging, in like-new, or re-sellable condition, as determined in Queenex Publishers Limited sole, reasonable discretion.

Queenex Publishers Limited is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact Queenex Publishers Limited at for any questions related to our policy, or simply to let us know how we can help. 

Queenex Publishers Limited
56049, Nairobi
Nairobi, Kenya 00200